Dynamics 365 is the only cloud-based solution that offers all the required functions for ERP and CRM all in one place. Business process applications, working in seamless unison, map the tasks in the areas of sales, customer service, field service, operational processes, finance, project service automation, customer insights and marketing.
In addition, the Microsoft data technologies of Power BI, Cortana Intelligence and Azure Machine Learning are integrated natively into Dynamics 365. These provide predictive support (predictive analytics, predictive maintenance etc.) and concrete recommendations for action based on IoT data – and supply you with digital intelligence for sound decision-making based on data. This allows you, for example, to predict customer requirements, optimize processes, reduce costs, and thus operate more efficiently.