ERP solutions are meant to support daily business processes and should not create additional problems. We therefore offer you a variety of services for the failure-free operation of your Dynamics environment. From isolated operational support to assuming complete management, maintenance and control of the system, thus minimizing or entirely outsourcing the burden on your organization so that you can focus on your core business.
A comprehensive requirements analysis of your IT environment analyses and optimizes all processes in terms of operational and commercial requirements, and documents said processes in an operations manual. This helps you increase both the efficiency of the solution as well as the economic benefits. In addition to improving software performance as well as identifying and eliminating interference factors, our services also include the installation of hot fixes and upgrades.
Seamless system transfer
To facilitate the seamlessly smooth operational takeover of the system and foster internal acceptance of the new software, we work closely together with your employees from the very start, Thereby ensuring they are optimally prepared for handling the new solution after go-live.
We also offer extensive personnel training on the functions and operation of Dynamics AX or Dynamics 365 for Finance and Operations as well as comprehensive qualification training for your administrators.
Operation of cloud-based systems
The particular challenge when operating cloud-based systems is that the services of various cloud providers are generally used. Their different operational concepts considerably increase the complexity of operational planning and execution. The operating parameters of all cloud service providers involved in the system need to be submitted in full and integrated into your operations manual.
Transparency and consideration of all operating parameters is essential for ensuring smooth operation. And this is the only way you can take on the overall responsibility for the system. This is your responsibility after all – even if you give external providers the responsibility for operating individual applications through the use of cloud services.
Maintenance and configuration
To ensure that your ERP environment is running smoothly, it must be continuously maintained and adapted in the event of changing technical and economic requirements. Our professionals take over the maintenance and configuration of your Dynamics system as well as your databases and servers as needed.
We provide your administrators all the knowledge they need for system management, maintenance and control, ensuring a smooth transition over to your independent operation of the Dynamics system. Should you nevertheless encounter problems, we are of course always there to support you.
We offer you
- Support or complete implementation of the Dynamics AX and Dynamics 365 for Finance and Operations installation, configuration and maintenance
- Checking and optimizing your Dynamics installation and configuration
- Configuring and maintaining of databases and servers
- Integration of other services (SharePoint, IIS, etc.)