Sustainable project success

The permanent functioning of ERP software is of fundamental importance for the smooth running of your business processes. Therefore, we support you with comprehensive support services, creating a reliable and effective system – independent of company and system size.

With us, successful project execution does not end upon implementation. To generate sustainable project success for our customers, we are still there for them after full implementation of Microsoft Dynamics AX or Dynamics 365 Finance and Supply Chain Management. Our certified and experienced technical staff will support you with any technical or application-related questions and problems concerning Dynamics, either as permanent support or spontaneously in the event of an emergency.

Support made to measure

As customer satisfaction is our top priority, you only pay for as much as you need. We offer cost effective support with a high level of transparency and many control options.

In the service-level agreement, you as the customer determine the scope, the reaction time and the service level of support. We are happy to advise you and develop a customized support concept.

Support for cloud operations

Support also faces new challenges due to the use of cloud services: A cloud-based Dynamics system has to communicate with services from different cloud providers. For this to run smoothly, it is essential to harmonize the service level agreements of the individual providers.

In addition to synchronization of service and solution times, priority must, above all, be given to communication. Managed lines should be used to ensure the cloud solutions are securely interconnected with each other and are always available. We are happy to advise you on comparing the service levels and selecting connection types.

1st to 3rd level support

To facilitate your handling of Dynamics and ensure error-free availability of the system, we are always there for you with advice and assistance. Depending on your desired intensity of support, you can choose between worldwide 1st, 2nd or 3rd level support.

Telephone and e-mail support

For all questions and problems concerning Dynamics AX or Dynamics 365 Finance and Supply Chain Management, we provide efficient and professional support by phone and e-mail. Our support hotline is available Monday through Friday from 8 am to 5 pm.

We offer you

  • Support in all technical and specialist issues
  • Telephone and e-mail support
  • Worldwide 1st to 3rd level support
  • Emergency assistance for application and technical questions